Consumer Protection Notice • The David Code
This Refund & Cancellation Policy sets out the conditions under which cancellations, returns, and refunds are handled for The David Code programs and physical manual deliveries, in compliance with the South African Consumer Protection Act (CPA).
Once access to program communications, cohort groups, or digital study resources has been granted or the 40-Day Challenge battle has officially commenced, enrollment fees become non-refundable due to the immediate allocation of resources and leader assignments.
If you submit a written cancellation request at least 7 calendar days prior to your enrolled cohort's official start date, you are eligible for a full refund minus a 10% administrative processing fee. Requests received less than 7 days prior to start are eligible for deferral to the next cohort round, but not a monetary refund.
Printed course manuals dispatched via courier or assigned for self-collection are inspected for quality prior to fulfillment. If your manual arrives damaged or defective, please notify us within 5 business days of receipt with photograph evidence, and we will dispatch a replacement copy at no additional charge.
Approved refunds will be processed via electronic funds transfer (EFT) or reversed via PayFast back to the original payment method used during checkout within 7 to 10 business days.
To request a cancellation or report a damaged manual, please email support@thedavidcode.co.za with your full name, email, and warrior reference number (`DC-2026-XXXXX`).